Terms of Use

­­Terms of Use

Last modified on 20 February 2023

Parlon is a technology company which provides an online platform for you (“you”, “your”, “yours”, “Customer” or “User”) to book and buy services provided by beauty salons and wellness centers (“Merchant Partners”) which utilize Parlon's platform and cloud-based Software-as-a-Service (“SaaS”) solutions.

“Parlon”, ”we”, “us” or “our” refers to Parlon Beauty and Wellness Technologies, Inc. with principal business address at Unit 409 4F, 156 H.V. Dela Costa St., Salcedo Village, Makati City, Philippines.

The services published and/or sold by the Merchant Partners in any of the Parlon Channels are not in any way provided by Parlon. There is also no agency relationship between Parlon and the Merchant Partners.  Merchant Partners are solely responsible in rendering their service/s to their respective Customers. When the Merchant Partner renders its service/s, Parlon does not have a contractual relationship with the Customers of such Merchant Partner. Parlon is not responsible for the acts and/or omissions of any Merchant Partner, and any liability in relation to such service/s shall be borne by the Merchant Partner concerned. The Merchant Partner shall be fully responsible for any and all illness, injury, death, claims, damages, liabilities and costs suffered by the Customer, as the case may be, caused in whole or in part by the Merchant Partner or its service/s. Parlon makes no representation or warranties whatsoever about any Merchant Partner content or service.

You use Parlon Services by registering to Parlon, by transacting with Parlon, or by using any of Parlon’s publicly accessible websites, mobile applications, integrated channels that are created, developed and made available by Parlon (collectively referred to as “Parlon Channels”). By using Parlon Services, you are agreeing to be bound by these terms (“Terms of Use”) and Parlon’s Privacy Notice. If you do not understand or do not agree to these Terms of Use or Parlon’s Privacy Notice, you must not use any of the Parlon Services.

Parlon reserves the right to revise and amend these Terms of Use at any time without any advance notice. Any changes to these Terms of Use will be effective immediately upon publishing on our official website, www.parlon.ph. We strongly advise that you regularly check these Terms of Use published on our official website for any changes that may affect you. By continued use of Parlon Services, it is understood that you have read, agreed and accepted all these Terms of Use and changes therein and Parlon’s Privacy Notice.

1.   DEFINITIONS

a. “Action” refers to acts done(confirm/cancel/reschedule) by the Merchant Partner in response to the Booking Requests placed by Customers.

b. “Affiliates” means in relation to Parlon any entity that from time to time directly or indirectly controls, is controlled by, or is under common control with Parlon.

c. “BSP” refers to Bangko Sentral ng Pilipinas, which is the Central Bank of the Philippines.

c. “Booking Request” is a request for an appointment/booking with a Merchant Partner placed by Customers.

d. “Customer” refers to any person who is seeking or may seek beauty and/or wellness services through the Parlon Channels, and/or who transacts with any of the Merchant Partners.

e. “DPA” refers to Philippine Data Privacy Act of 2012.

f. “DPAIRR” refers to the implementing rules and regulations of the Philippine Data Privacy Act of 2012.

g. “E-Vouchers” are electronic vouchers sold by the Merchant Partner and automatically generated by Parlon that can be purchased and redeemed by Customers or their respective recipients (“Redeemer”).

h. “Login Credentials” is a set of information, which comprise of email address and unique password set by the Customer.  

i. “Merchant Partner” refers to Salon/Center which agreed to the Parlon Merchant Terms and Conditions and is successfully onboarded to be a Parlon Merchant Partner.  

j. “Merchant Partner Hub” is the interface assigned to the Merchant Partner that can be accessed by its Authorized Administrator/s to update its Parlon Page and to use Parlon Merchant Services.

k. “Merchant Partner Parlon Page” is the publicly accessible profile of the Merchant Partner consisting of different information such as, but not limited to, overview, branches, operating hours, contact information, photos, promos, and Service Menu.

l. “National Privacy Commission” refers to Philippine government’s arm to ensure compliance of the country with international standards set for data protection.

m. “Official Website” refers to www.parlon.ph.

n. “Parlon” refers to Parlon Beauty and Wellness Technologies, Inc., a company registered in Philippines.

p. “Parlon Channels” collectively refers to publicly accessible websites, mobile applications, integrated channels that are created, developed and made available by Parlon.

q. “Parlon Registered Users” refers to Users who have successfully registered for a Parlon account using any of the Parlon Channels.

r. “Salon/Center” refers to a business that operates beauty salon/s and/or wellness center/s

s. “Service Menu” refers to the collection of services of the Merchant Partner with its corresponding details like name, price, and description.

t. “SaaS” stands for Software-as-a-Service.

2.   MERCHANT PARTNER CONTENT AND SERVICES

a. Parlon Channels display content and services provided by the Merchant Partners. You acknowledge and agree that Parlon is not responsible or liable for the availability or accuracy, appropriateness, completeness or non-infringement of content provided by the Merchant Partners.

b. The services published and/or sold by the Merchant Partners in any of the Parlon Channels are not in any way provided by Parlon. There is also no agency relationship between Parlon and the Merchant Partners.

c. Merchant Partners are solely responsible in rendering their service/s to their Customers. When the Merchant Partner renders its service/s, Parlon does not have a contractual relationship with the Customers of such Merchant Partner. Parlon is not responsible for the acts and/or omissions of any Merchant Partner, and any liability in relation to such service/s shall be borne by the Merchant Partner concerned.

d. The Merchant Partner shall be fully responsible for any and all illness, injury, death, claims, damages, liabilities and costs suffered by the Customer, as the case may be, caused in whole or in part by the Merchant Partner or its service/s.

e. Parlon makes no representation or warranties whatsoever about any Merchant Partner content or service.

3.   ELIGIBILITY OF USE

a. Parlon Services are not intended for the use of minors, specifically individuals below eighteen (18) years old (“minor”). If we become aware that a minor has provided us with his or her Personal Information, we will take reasonable steps to delete such Personal Information.

b. Parlon Services are not available to Users with Parlon accounts that are restricted, suspended, or terminated by Parlon.

4.   PARLON REGISTERED USER

a. You are required to register for a Parlon account to use some features of Parlon or access portions of the Parlon Channels.

b. When you register for a Parlon account, you are required to provide your personal information including a valid email address and a unique password that will serve as your Login Credentials.

c. Depending on which of the Parlon Services you use, we require you to submit different types of information. We will not require the collection of “Sensitive Personal Information,” such as ethnicity, race, marital status, color, political affiliations, or religious affiliations, or unless you disclose the same to us, or it is required by law.

d. You undertake and warrant that all information that you provide about yourself are true, accurate, current, and complete. You undertake and warrant that you will update your information as and when necessary, in order to keep it accurate.

e. If any information is found to be untrue, inaccurate, not current, or incomplete, Parlon reserves the right to suspend or terminate your usage of Parlon Services. 

f. You are responsible in safeguarding and keeping your Login Credentials confidential and safely stored. You are prohibited from disclosing your Login Credentials to any person. You are solely responsible for all activities and transactions that occur under your account. You shall immediately notify Parlon of any suspected security breach, improper use, or unauthorized disclosure of your Login Credentials.

5.   BOOKING

a. You may place a Booking Request through the Parlon Page of the Merchant Partner that you are interested to book an appointment with. To place a Booking Request, you must select branch, date, time, and service/s from the Service Menu provided by the Merchant Partner. To finalize the Booking Request, you must either sign in and/or register as a Parlon Registered User or book as guest.

b. Parlon does not guarantee the details, prices or the availability of the services displayed on the Parlon Page of the Merchant Partner. Final prices of services are determined and shall be paid directly to the branch of the Merchant Partner that you selected.

c. The Merchant Partner is solely responsible in ensuring that Booking Requests are acted upon. The Merchant Partner may confirm/cancel/reschedule (“Action”) the Booking Request through the Merchant Partner Hub.

d. By placing a Booking Request, you agree to receive all notifications via email and/or SMS that are relevant to the Booking Request. Both the Merchant Partner and Customer shall receive notifications via email and/or SMS when a Booking Request is placed and when every time an Action was done by the Merchant Partner or the Customer. Parlon shall not be held liable in the event a notification is not sent to or received by the Merchant Partner or Customer.

e. The Merchant Partner is fully responsible for handling the confirming, rescheduling, or cancellation of all Booking Requests. The Merchant Partner shall do the necessary counterchecking and verification whether the Booking Request and the modifications thereto can be accommodated. Please note that your Booking may be subject to additional terms and conditions provided by the Merchant Partner.

f. The Merchant Partner shall directly coordinate with Customer in counterchecking and verifying the Booking Request. Parlon does not in any way represent the decisions and actions of either the Customer or the Merchant Partner. Parlon is neither responsible nor liable for no-shows, non-appearance, non-payment, or any other action of Customer.

g. When the Merchant Partner renders its service/s, Parlon does not have a contractual relationship with the Customers of such Merchant Partner. All payments are made directly to the Merchant Partner and no fees of any kind are required from Customer when placing a Booking Request.

6.   ONLINE PAYMENTS

a. You transact online payments when you use selected Parlon Services such as, but not limited to, the purchase of E-Vouchers, purchase of Parlon Gift Codes, use Parlon Pay, Subscription to different Parlon membership programs.

b. All published prices shall be indicated in Philippine Peso (“PHP”) on all Parlon Channels, and all purchases made on any of the Parlon Channels shall likewise be charged in PHP.

c. We accept online payments via our payment gateway service provider, 2C2PPhilippines, Inc./ 2C2P Pte Ltd (“2C2P”). We request credit/debit card, e-wallet, or other alternative payment method information (“Payment Information”). We do not store or maintain Payment Information. Payment Information are stored and maintained by 2C2P, a Payment Card Industry Data Security Standard (“PCIDSS”) Level 1 Services Provider. PCIDSS is a set of security standards designed to ensure that all companies that accept, process, store or transmit credit card information maintain a secure environment.

d. Parlon is a BSP Registered Operator of Payment Systems.

7.   ELECTRONIC VOUCHER(“E-VOUCHER”)

a. You may purchase E-Vouchers offered by the Merchant Partners through the Parlon Channels. An E-Voucher represents deal/s or service/s of the Merchant Partner indicated on the E-Voucher.

b. An E-Voucher may only be redeemed by the person whose name appears on the E-Voucher (“Redeemer”).

c. When purchasing an E-Voucher for someone else, you will be asked to provide us with Redeemer’s Personal Information. You undertake and warrant that Redeemer is nota minor. By providing Redeemer’s Personal Information, you represent and warrant that you have obtained Redeemer’s consent for Redeemer’s Personal Information to be collected, used, and disclosed as set out in Parlon’s Privacy Notice.

d. An E-Voucher has additional terms and conditions provided by the Merchant Partner and are indicated on the E-Voucher (“Additional Terms”). By purchasing an E-Voucher, you are agreeing to be bound by these Terms of Use, Parlon’s Privacy Notice, and Additional Terms indicated therein.  In case you purchase an E-Voucher for someone else, Redeemer must comply with these Terms of Use, Parlon’s Privacy Notice, and Additional Terms in order to redeem the E-Voucher.

e. To purchase an E-Voucher, you must select the E-Voucher you wish to buy, select the branch of the Merchant Partner where you wish the E-Voucher to be redeemed, complete the transaction by filling all the required fields, and pay the total amount. You must either sign in and/or register as a Parlon Registered User or buy as guest.

h. After successful purchase, E-Voucher will be generated and sent to the entered email address. You are responsible in entering a valid email address which can properly receive the E-Voucher. Selected branch and all information submitted are final and cannot be changed after successful purchase.

i. All E-Voucher purchases are final. E-Vouchers are strictly non-refundable, non-transferable, and cannot be converted to cash.

j. An E-Voucher can only be redeemed within the Validity Period indicated on the E-Voucher.

k. The respective Official Receipt of the E-Voucher shall be issued by the Merchant Partner concerned to the Redeemer.

l. Promo/Discount/Gift Codes

  a. From time to time, Parlon may run marketing and promotional campaigns which offer promo/discount codes (“Promo Codes”) to be used on selected Parlon Channels. Promo Codes are subject to validity periods and rules, such as but not limited to, maximum usage, Merchant Partner restrictions, and minimum spend. Additional terms and conditions may apply to the application of Promo Codes.

   b. Parlon reserves the right to void, discontinue or reject the use of any Promo Code without prior notice.

8.   PARLON GIFT CODE

a. Parlon Gift Code is a unique code that gives a fixed value discount off a Parlon Deal when used on selected Parlon Channels. You can purchase Parlon Gift Code/s for you or your Giftee via selected Parlon Channels.  

b. To purchase a Parlon Gift Code, you must select the denomination you wish to buy, indicate quantity, enter giftee details, complete the transaction by filling all the required fields, and pay the total amount.

c. When purchasing a Parlon Gift code for someone else, you will be asked to provide us with Giftee’s Personal Information. You undertake and warrant that Giftee is not a minor. By providing Giftee’s Personal Information, you represent and warrant that you have obtained Giftee’s consent for Giftee’s Personal Information to be collected, used, and disclosed as set out in Parlon’s Privacy Notice.

d. After successful purchase, Parlon Gift Code will be generated and sent to the entered email address of the Giftee. You are responsible in entering a valid email address which can properly receive the Parlon Gift Code.

e. All Parlon Gift Code purchases are final. Parlon Gift Codes are strictly non-refundable, non-transferable, and cannot be converted to cash.

f. Total value of Parlon Gift Codes shall not be subjected to VAT and Withholding tax (WHT). The Parlon Gift Codes are merely discount codes and do not constitute revenue for the company.

9.   PARLON PAY

a. You may only use Parlon Pay to pay selected Merchant Partners in exchange for their goods and/or services (“Payment Transaction”). You must not use Parlon Pay for any other purpose.

b. By using Parlon Pay, you hereby authorize the Merchant Partner, Parlon, affiliates, 2c2p to process the Payment Transaction.

c. Merchant Partners are responsible in verifying and confirming that the Payment Transaction is successful. Any refunds, disputes, questions in relation to a Payment Transaction shall be directed to and settled by the concerned Merchant Partner.

10.   ORIGINAL GLOWSTER (“OG”) MEMBERSHIP PROGRAM

a. To be an OG Member, you are required to be a Parlon Registered User, complete all the required information, and pay the corresponding subscription fee.  

b. Your OG membership shall be valid for one (1) year upon subscription.

c. Your OG Membership is not transferable.  

d. As an OG Member, you may be able to redeem perks, benefits, privileges (“OG Perks”) from Parlon OG partners (“OG Partners”). OG Perks are subject to availability, rules, mechanics, and terms and conditions of OG Partners concerned.  

e. Parlon reserves the rights, in its absolute discretion, to discontinue, cancel, modify the OG Perks at any time without prior notice to the OG Members.  

f. Parlon shall not be liable for any product or service offered or promised from an OG Partner. Parlon shall not be held liable for any action that may arise as a result of redemption of OG Perks. Parlon is not responsible for the acts and/or omissions of any OG Partner, and any liability in relation to such product/s or service/s shall be borne by the OG Partner concerned.

11.   DATA CONTROL AND PROCESSING

a. For the purposes of this clause, “Personal Information”, “Personal Information Controller”, “Personal Information Processor” shall be defined and interpreted in accordance with the Philippine Data Privacy Act of 2012 (“DPA”) and its implementing rules and regulations (“DPA IRR”).

b. For the purposes of adhering to privacy principles and compliance with the DPA and DPAIRR, Parlon and the Merchant Partner each acknowledge that Parlon and the Merchant Partner are responsible for its own compliance with the DPA and DPAIRR, and other laws which may be applicable.

c. You agree and consent to Parlon and any of its affiliates collecting, using, processing and disclosing your Personal Information in accordance with these Terms of Use and as further described in Parlon’s Privacy Notice. Parlon’s Privacy Notice is available via www.parlon.ph and shall form part of these Terms of Use.

12.   SERVICES AVAILABILITY

a. “Parlon Channels” collectively refers to publicly accessible websites, mobile applications, integrated channels that are created, developed and made available by Parlon.

b. To use the Parlon Services, you must use a smartphone, tablet, computer or other electronic device (“Device”). Using a Device, you access Parlon Channels.

c. Parlon does not guarantee that Parlon Channels will work properly in all Devices.

d. Internet connection is required for Parlon Channels to work on Device. Parlon is not responsible for the quality and security of such internet connection.

e. Parlon has no obligation to maintain or update Parlon Services or to continue producing or releasing new versions and features of Parlon Services.

f. Parlon may change, modify, suspend, or discontinue all or any part of Parlon Services at any time, with or without reason.

g. Parlon shall make reasonable efforts to keep all Parlon Services available at all times, except for:

    a. scheduled downtime; and

    b. any unavailability caused by fortuitous events or circumstances beyond Parlon’s control, including but not limited to, acts of God, acts of government, earthquake, typhoon, flood, fire, civil disturbance, acts of terror, strikes or other labor problems, Internet service provider failures or delays, or other unforeseen event of which the happening and consequences cannot be prevented or avoided.

h. You acknowledge that Parlon Services may from time to time encounter technical or other problems and may not necessarily continue uninterrupted or without technical or other errors and Parlon shall not be responsible to the Merchant Partner or others for any such interruptions, errors, or problems or an outright discontinuance of Parlon Services.

i. Parlon will take reasonable physical, technical, and organizational measures to prevent against unauthorized or unlawful processing of personal data and against accidental loss, destruction of or damage to personal data. However, Parlon cannot warrant that Parlon Services will be free of viruses or other malicious code and Parlon shall have no liability for any loss or damage caused from the transmission of such code.

13.   PROHIBITED USE AND ACTIONS

a. You agree not to place bogus and/or fraudulent booking requests.

b. When registering for a Parlon Account and/or using Parlon Services, you agree not to impersonate someone or input fictitious personal information.

c. You agree not to provide or publish or submit any inaccurate, incomplete, misleading, false, or outdated information.

d. You agree not to share with a third-party your Login Credentials.

e. You agree not to use the Parlon Services for any unlawful purpose or illegal activity. You must obey all laws, rules and regulations applicable to your use of Parlon Services.

f. You agree not to violate or attempt to violate the security or compromise the system integrity of any part of the Parlon Channels, Merchant Partner Hub, or Parlon Services.

g. You agree not to reverse engineer or decompile any part of the Parlon Channels, Merchant Partner Hub, or Parlon Services;

h. You agree not to use any automated system or tools to extract, scrape, spider, resell, copy, reproduce or modify any data from the Parlon Channels, Merchant Partner Hub, or Parlon Services.

i. You agree not to aggregate, copy, reproduce, or duplicate in any matter any content or information, other than as permitted by Parlon.

j. You agree not to misuse the Parlon Services which may impair the functionality of the Parlon Channels and the Merchant Partner Hub or impair the ability of any Customers or other Merchant Partners to use Parlon Services;

14.   TERMINATION

a. Parlon has the right to terminate, suspend or delete your account and access to Parlon Channels, for any reason, including, without limitation, if Parlon, in its sole discretion, considers your use to be unacceptable or abusive, or in the event of any breach by you of these Terms of Use.

b. Parlon shall have no obligation to provide you a notice to termination of your use of the Parlon Services.

15.   COMMUNICATION AND NOTICE

a. Parlon will communicate with you primarily by email. When you use any of the Parlon Services, you consent to receive electronically in all forms (e.g. SMS, email) any communications related to Parlon. We may send you newsletters, alerts, updates, greetings, notifications, invitations, and promotional materials.

b. Each notice, demand or other communication which is required to be served by in writing to you shall be sufficiently served and deemed delivered if sent to the email address you provide in any of the Parlon Channels.

16.   INTELLECTUAL PROPERTY

a. All software designs, source codes, trademarks, logos, images, and service marks, as displayed on any of the Parlon Channels or in our marketing material are intellectual property of Parlon, Merchant Partners, and/or third-party who have authorized us to use their trademarks, logos, images, and service marks(collectively the “Intellectual Property”).

b. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify these Intellectual Property in any way without our prior express written consent. The use of the Intellectual Property on any other website not approved by us is strictly prohibited.

17.   DISCLAIMER OF WARRANTY

a. You acknowledge and agree that the use of Parlon Services and any service you booked/purchased through the Parlon Services are at your sole risk and discretion. The Parlon Services are provided on an “as is” and “as available” basis.

b. To the fullest extent permitted by applicable law, Parlon does not make any kind of express or implied warranties.

c. You acknowledge and agree that Parlon Services may from time to time encounter technical or other problems and may not necessarily continue uninterrupted or without technical or other errors and Parlon shall not be responsible to the you or others for any such interruptions.

d. Parlon will take reasonable physical, technical, and organizational measures to prevent against unauthorized or unlawful processing of personal data and against accidental loss, destruction of or damage to personal data. However, Parlon cannot warrant that Parlon Services will be free of viruses, other malicious code, or other harmful components and Parlon shall have no liability for any loss or damage caused from the transmission of such code.

18.   LIMITIATION OF LIABILITY

a. In the event of any action that you may file against Parlon, you agree that Parlon’s liability to you for direct damages for any claim related to any of the foregoing shall in no event exceed the amount which you have paid to Parlon in conjunction with the Parlon Service under which such claim first arose.

b. Under no circumstances shall Parlon be responsible for any damage, loss or injury resulting from hacking, tampering or other unauthorized access or use of the Parlon Services or your Parlon accounts.

19.   INDEMNIFICATION

a. You agree to indemnify, defend and hold Parlon, its affiliates, officers, directors, employees, agents, suppliers, free and harmless from and against all claims, actions, suits or other proceedings, and any and all losses, judgments, damages, expenses or other costs (including reasonable counsel fees and disbursements), arising from or in any way relating to:

     a. Your use of any of the Parlon Services;

     b. Your access to any of the portion of any Parlon Channels.

     c. Any E-Vouchers you purchased from any Parlon Channel;

     d. Your violation of any of these Terms of Use or Parlon’s Privacy Policy;

     e. Your violation of any third-party right, including without limitation any right of privacy or intellectual property right;

     f. Any actual or alleged violation, fraud, intentional misconduct, or gross negligence that you commit;

20.   SEVERABILITY

a. These Terms of Use shall constitute the entire agreement between you and Parlon concerning your use of Parlon Services.

b. In case one or more of these Terms of Use shall be declared void, invalid, illegal, or unenforceable in any respect under any law, the validity, legality, and enforceability of the remaining Terms of Use shall not in any way be affected or impaired thereby.

21.   NON-WAIVER OF RIGHTS

a. Any failure, omission, or delay on the part of Parlon to exercise any right or remedy under these Terms of Use shall not operate or be constructed as a waiver thereof.

22.   GOVERNING LAW, EXCLUSIVE JURISDICTION, AND DISPUTE RESOLUTION

a. These Terms of Use and any disputes hereunder shall be governed by and construed in accordance with the laws of the Philippines.

b. The Parties shall first discuss and attempt to resolve amicably any dispute arising out of or in relation to this Terms of Use.

c. Any such dispute not resolved amicably shall be subject to the exclusive jurisdiction of the courts of Metro Manila, Philippines, to the exclusion of all other courts.

23.   FEEDBACK ON THESE TERMS OF USE AND CONTACTING US

a. If you wish to contact us regarding any questions or comments you may have, please send an email to info@parlon.ph.